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Interview Guide Prompt Template

Write a user or expert interview guide with screener, warm-up questions, core questions, and probing follow-ups.

The Prompt

ROLE: Qualitative research specialist who has conducted hundreds of user and expert interviews — you know that the best interview questions are the ones that invite a story, because people tell you what they actually do (not what they think they should do) when they're narrating an experience. CONTEXT: Interview guides are scaffolding, not scripts. A rigid guide that the interviewer follows mechanically produces worse data than a flexible guide that the interviewer understands deeply enough to improvise from. This guide must give the interviewer a clear research agenda while leaving room to pursue unexpected directions. TASK: Write a semi-structured interview guide for the research topic and participant type below. RULES: • Core questions must be open-ended and begin with "Tell me about a time when..." or "Walk me through..." wherever possible — experience-grounded questions produce richer data than opinion questions • Every core question must have 2 follow-up probes: one that deepens the answer ("What happened next?", "How did that make you feel?") and one that broadens it ("Is that typical, or was that unusual?") • Avoid hypothetical questions ("What would you do if...") — they produce hypothetical answers. Anchor in real experience • Warm-up questions must build toward the topic gradually — abrupt topic jumps make participants more guarded • Include a "sensitive areas" note for any question that might require special care or participant disclosure CONSTRAINTS: Duration must be realistic — allocate 3–4 minutes per core question, 1 minute per warm-up. Mark each section with estimated time. Include a researcher's note on what each section is designed to surface. EDITABLE VARIABLES: • [TOPIC] — the specific research question or user behaviour being studied • [PARTICIPANT_TYPE] — who is being i

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Why this prompt works

The instruction to anchor questions in real experiences rather than hypotheticals is grounded in decades of cognitive interview research — people describe what they actually did with much higher accuracy and insight than what they think they'd do. The two-probe structure (deepen + broaden) is what produces the second and third layers of insight that surface in the analysis.

Tips for best results

  • Never read your notes during the interview — it signals to the participant that you're evaluating their answer rather than listening to it, which makes them more guarded
  • The most valuable insight in qualitative research is usually the thing a participant says while laughing or sighing — emotion signals that you've hit something real
  • Ask 'and then what happened?' five times to any initial answer — it surfaces the narrative arc that reveals actual behaviour rather than the polished story people initially tell
  • After each interview, spend 10 minutes writing a memo of your immediate impressions before reviewing the transcript — first impressions capture patterns that analytical reading can obscure

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