Fix common PromptItIn extension problems

The floating button doesn't show

1. Click the PromptItIn icon in Chrome's toolbar. It opens the panel on any page.
2. If you just installed or updated, refresh the tab. Tabs opened before the update keep the old version.
3. The button only appears on ChatGPT, Claude, Gemini, Google, Perplexity, Grok, DeepSeek, Copilot, Mistral, Lovable, Bolt, Replit, v0. Elsewhere, use the toolbar icon.
4. Check Settings in the panel: the floating button can be turned off there.

I can't find the toolbar icon

1. Click the puzzle-piece icon at the top right of Chrome.
2. Find PromptItIn and click the pin so it stays in the toolbar.

Clicking the icon opens the website instead of the panel

1. Chrome doesn't let extensions run on its own pages (chrome:// pages, the Web Store, new-tab pages). Open any normal website and click the icon again.
2. If it happens on normal sites too, update the extension: open chrome://extensions, turn on Developer mode, and press Update.

The panel keeps asking me to log in

1. Sign in at promptitin.com in the same Chrome profile. The extension uses that sign-in.
2. Then close the panel and open it again.
3. If you block cookies for promptitin.com, allow them; the sign-in is stored there.

The prompt didn't go into the chat box

1. Click inside the chat box once, then press “Put in chat box” again.
2. If a site's editor refuses it, PromptItIn copies the prompt instead. Press ⌘ + V (Mac) or Ctrl + V to paste it.
3. Turn on “Fill the chat box” in the panel's Settings to insert results automatically.

The keyboard shortcut does nothing

1. The default is ⌘ + Shift + P on Mac and Alt + P on Windows and Linux.
2. Another extension may use the same keys. Open chrome://extensions/shortcuts and set a different one for PromptItIn.

Chrome turned the extension off after an update

1. When an update adds a site or permission, Chrome asks you to approve it first and pauses the extension until you do.
2. Open chrome://extensions, find PromptItIn and accept the new permissions.

My credits look wrong

1. A new prompt costs 1 credit. Changes and the questions before a prompt are free.
2. Close the panel and open it again to load your latest balance. It matches Settings on promptitin.com.

Still stuck?

Tell us what you see and which site you're on, and we'll help you fix it.